A Hotel approached NIMATA UK because they wanted a high-tech solution to enhance their customer service and improve their ability to deliver guest information. In particular, the hotel wanted to better address the information needs of two groups: walk-in visitors to the hotel's restaurants and conference facilities, along with hotel guests looking for dining and entertainment options.

After assessing the hotel's needs and architecture, NIMATA UK designed an intranet-based kiosk network, consisting of 3 touchscreen kiosks located at various hotel entry points and other high-traffic locations. NIMATA UK’s kiosk designers created a guest information application that allows users to learn more about the hotel's restaurants, bars, jazz club, spa, and meeting facilities, including schedules, maps, menus and more. The kiosk content was designed to be intuitive, eye-catching and consistent with the Hotel's branding.

Once the content was completed, NIMATA UK installed a web server to drive the content to kiosks, and then installed the individual touchscreen kiosks throughout the hotel. Soon enough, guests were able to quickly find the information they needed thanks to the hotel's new staff of "silent concierges." Likewise, the hotel’s management was able to monitor the interests of its visitors and received productive feedback.

NIMATA UK enjoyed this project, because it required a provision of a complete kiosk solution, including kiosk hardware, kiosk application development, kiosk interface design, and installation. More importantly, the kiosks proved to be popular with guests, along with the hotel's management. Here's what the Hotel's manager had to say:

"I want you to know that all of us at the hotel have been very pleased with the outstanding quality of our new kiosk system from NIMATA UK. Few people outside the hotel business understand the challenge of communicating constantly changing information to hundreds of guests and visitors to the hotel every day. The NIMATA UK system has made it easier for us to get that information to our guests, and our guests to have an intelligent, expedient and interactive experience finding out what they want to know. In a 24 hour, 365-days-a-year business such as ours, responsive and responsible customer service is essential. Once again, NIMATA UK has exceeded our expectations."